Skip to content
RecruitAPI

Support

Stuck? We’ve got you.

Most fixes are below. If yours isn’t, our team is a message away.

  • Real people
  • Reply within one business day
  • Recruitment know-how

Get connected

Connect in under 5 minutes.

Pick your AI tool. You’ll need your JobAdder login and an AI plan that supports custom connectors.

Claude

Claude.ai, the desktop app and Claude Code

  1. 1Open Settings, then Connectors.
  2. 2Choose Add custom connector and name it JobAdder.
  3. 3Paste https://mcp.recruitapi.com/jobadder as the server URL.
  4. 4Click Connect and sign in with your JobAdder login.
  5. 5Turn the connector on in a chat and ask your first question.
Full Claude guide

ChatGPT

Business and Enterprise workspaces

  1. 1A workspace admin enables custom connectors, in Settings then Connectors.
  2. 2The admin adds a connector named JobAdder with https://mcp.recruitapi.com/jobadder as the server URL.
  3. 3Each consultant opens the connector and clicks Connect.
  4. 4Sign in with your own JobAdder login.
  5. 5Pick JobAdder from the tools menu in a chat and ask away.
Full ChatGPT guide

Microsoft Copilot

Through Copilot Studio

  1. 1In Copilot Studio, open your agent and add a tool.
  2. 2Choose Model Context Protocol and enter https://mcp.recruitapi.com/jobadder.
  3. 3Publish the agent to your team in Teams or Microsoft 365 Copilot.
  4. 4Each consultant signs in with JobAdder the first time they use it.
  5. 5Ask in plain English, as you would anywhere else.
Full Microsoft Copilot guide

Contact support

Still stuck? Talk to us.

Ask our team

We reply within one business day (Monday to Friday, 9am to 5pm AEST).

Send a support request

Email support

Tell us what you asked and what happened. No candidate details, please.

support@recruitapi.com

Security

Found a vulnerability? Report it privately.

Our security policy

Questions

Common fixes.

Can’t see yours? Send us a message and we’ll get back to you.

I can’t find where to add a connector.

Custom connectors live in your AI tool’s settings: in Claude, Settings then Connectors; in ChatGPT, Settings then Connectors (an admin may need to enable them for your workspace); in Copilot, through Copilot Studio. If you can’t see the option, your plan may not include custom connectors yet.

The JobAdder sign-in window doesn’t open.

Your browser may be blocking the pop-up. Allow pop-ups for your AI tool’s site, then click Connect again.

It says I’m not authorised.

Your JobAdder session may have expired, or your access changed. Disconnect the connector in your AI tool, connect again and sign in with JobAdder. If it still fails, check with your admin that you’re on your agency’s RecruitAPI account.

The assistant can’t find a record I can see in JobAdder.

Try a more specific question, such as the full name or the job title. If it still can’t find it, send us the question you asked and roughly when, and we’ll look into it.

An activity landed on the wrong type.

Tell the assistant which activity type to use, like “Log it as a BD meeting.” An admin can also set the default activity types for your agency in the RecruitAPI app.

How do I add or remove consultants?

In the RecruitAPI app, under your team. Billing changes from the next month.

How do I change or cancel my plan?

Log in to the RecruitAPI app, or email support@recruitapi.com. There’s no lock-in contract.

How do I report a security issue?

Email security@recruitapi.com, or see our security page. Please don’t include candidate or client details in your report.